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Order Fulfillment
Order 24 hours a day, 7 days a week! Your order will be filled as promptly as possible. You will receive an email with USPS tracking number and expected date of delivery. However, you will be informed within 5 business days of placing your order if we anticipate any unusual delays. We do not charge your credit card until your order is ready to be shipped.
Methods of Payment
We accept Mastercard, Visa, American Express, and PayPal.
Shipping Methods & Cost
Urban Moments uses USPS 3-Day Priority Mail (includes shipping, handling, tracking and delivery confirmation)
Purchase Shipping Cost
$0- $50.00 $5.95
$50.01 - $99.99 $7.95
$100.00+ complimentary
Canadian Orders - add $9.95 to the above rate
Rush Delivery is available for orders placed by 10 a.m. EST Monday - Friday.
For Fed-ex (next business day or where available for *Saturday delivery), add $30 to your order.
For Fed-ex 2-Day, add $25.00 to your order. *Saturday deliveries aren't always available in all areas; you will be notified via e-mail if this is the case or if we anticipate a delay with Federal Express services. Please include your telephone number when ordering so that we can contact you in case there are problems with your order.
The shipping rates apply if all items are shipped to one address. For two or more addresses, shipping will be calculated on the value of the items being shipped per address.
If you wish to ship to an international location, we use Federal Express and will charge you based on weight and destination. Please contact us via e-mail: customerservice@urbanmoments.com for additional international shipping services or questions.
Gift Wrap
For a limited time, we are happy to gift wrap your items for FREE. Items will be wrapped in our signature box and tied with ribbon. Present your gift in real Urban Moments style! The gift wrap option appears during the checkout process. To add a special greeting to the enclosed gift card, simply type your note in the "Comment" section when submitting your order. Don't forget to include your name to the message!
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